Forgot Your Wallet Password?
An app passcode is not the same as a recovery phrase. Identify which credential you have lost, check your backup before resetting or reinstalling anything, and learn when a missing phrase may mean access cannot be restored.
Verify your offline backup first. Do not erase the only device that may still hold accessible wallet data.
Recover step by step
Identify the missing credential
Collect device, backup and network information before proceeding.
Do not erase data prematurely
Use the trusted application workflow and keep secrets out of browser prompts.
Choose a backup-based recovery path
Compare account addresses and networks, not just displayed balances.
Avoid recovery scams
If something looks wrong, review the network and account path before trying new websites.
Next step: verify and document
Before an important transfer or recovery, verify the actual interface and independently documented behavior. This is educational material, not a transaction service.